SBI Resolver Recruitment 2026 notification has been officially released by State Bank of India, Central Recruitment & Promotion Department (CRPD), Corporate Centre, Mumbai vide Advertisement No. CRPD/RS/2026-27/06 dated 15 April 2026. Through this notification, SBI has invited online applications from retired SBI officers for engagement as Resolvers on contractual basis under the Customer Experience Enhancement Department. A total of 105 vacancies are available across 17 circles (LHOs) all over India. Online registration is open from 15 April 2026 to 05 May 2026. This is a golden opportunity for retired SBI officers of MMGS-II, MMGS-III, and SMGS-IV grades to rejoin SBI on a contractual basis and earn a fixed monthly remuneration of up to ₹50,000/- in addition to their pension.
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SBI Resolver Recruitment 2026 Overview – Apply Online for 105 Vacancies (Advt. No. CRPD/RS/2026-27/06)
| Particular | Details |
| Organization | State Bank of India (SBI), Central Recruitment & Promotion Department |
| Advertisement No. | CRPD/RS/2026-27/06, Dated: 15.04.2026 |
| Post Name | Resolver |
| Department | Customer Experience Enhancement Department |
| Total Vacancies | 105 |
| Nature of Engagement | Contractual Basis (Not Re-employment) |
| Eligible Candidates | Retired Officers of SBI (MMGS-II, MMGS-III, SMGS-IV only) |
| Place of Posting | Circle Complaints Resolution Centre (CCRC) at LHOs – 17 Circles across India |
| Application Mode | Online (sbi.bank.in/web/careers/current-openings) |
| Application Start Date | 15 April 2026 |
| Last Date to Apply | 05 May 2026 |
| Eligibility Reference Date | 31 March 2026 |
| Contract Period | Minimum 1 Year – Maximum 3 Years (up to age 65) |
| Selection Process | Shortlisting + Interview |
| Official Website | sbi.bank.in |
SBI Resolver Recruitment 2026 is specifically meant for retired officers of State Bank of India who held the grades of MMGS-II, MMGS-III, or SMGS-IV and retired on superannuation. This is not a fresh recruitment — it is a contractual engagement for retired bank officers to contribute their experience in resolving customer complaints. The role of Resolvers involves follow-up and obtaining timely, quality resolution of customer complaints at the Circle Complaints Resolution Centres (CCRCs) located at the Local Head Offices (LHOs) of SBI across India.
SBI Resolver Recruitment 2026 – Circle-wise and Category-wise Vacancy Breakup
The total 105 vacancies for SBI Resolver Recruitment 2026 are distributed across 17 circles. Below is the complete circle-wise and category-wise vacancy detail:
| Sr. No. | Circle | SC | ST | OBC | EWS | UR | PwBD (VI) | Total |
| 1 | Gandhinagar | 0 | 0 | 2 | 0 | 4 | 1 | 6 |
| 2 | Amaravati | 1 | 0 | 0 | 0 | 2 | 1 | 3 |
| 3 | Bengaluru | 1 | 0 | 1 | 0 | 3 | 1 | 5 |
| 4 | Bhopal | 1 | 1 | 2 | 0 | 5 | 1 | 9 |
| 5 | Bhubaneswar | 0 | 0 | 1 | 0 | 1 | 1 | 2 |
| 6 | Chandigarh | 1 | 0 | 0 | 0 | 1 | 1 | 2 |
| 7 | Chennai | 0 | 0 | 2 | 0 | 3 | 1 | 5 |
| 8 | New Delhi | 2 | 1 | 3 | 1 | 8 | 1 | 15 |
| 9 | Hyderabad | 1 | 0 | 0 | 1 | 3 | 1 | 5 |
| 10 | Jaipur | 0 | 1 | 1 | 1 | 3 | 1 | 6 |
| 11 | Kolkata | 1 | 0 | 1 | 1 | 4 | 1 | 7 |
| 12 | Lucknow | 1 | 1 | 3 | 1 | 7 | 1 | 13 |
| 13 | Maharashtra | 1 | 0 | 1 | 0 | 2 | 1 | 4 |
| 14 | Mumbai Metro | 1 | 0 | 1 | 0 | 3 | 1 | 5 |
| 15 | Guwahati | 1 | 0 | 2 | 0 | 3 | 1 | 6 |
| 16 | Patna | 1 | 1 | 2 | 1 | 5 | 1 | 10 |
| 17 | Thiruvananthapuram | 0 | 0 | 1 | 0 | 1 | 1 | 2 |
| Total | 13 | 05 | 23 | 06 | 58 | 17 | 105 | |
Note: The number of vacancies is provisional and may vary as per the actual requirement of the Bank. PwBD vacancy is on a horizontal reservation basis. No age relaxation is available to reserved category candidates. Candidates belonging to reserved categories for which no reservation has been specified may apply against the Unreserved category vacancies, provided they fulfil all UR eligibility criteria. OBC candidates belonging to the Creamy Layer must apply as General/UR category.
SBI Resolver Recruitment 2026 – Eligibility Criteria for Retired SBI Officers (As on 31.03.2026)
The following eligibility conditions must be satisfied by candidates applying for SBI Resolver Recruitment 2026:
- The candidate must be a retired officer of SBI who held the grade of MMGS-II, MMGS-III, or SMGS-IV with an unblemished service record.
- The retired officer must have a good track record of performance and deep knowledge of Bank’s systems and procedures.
- The officer must have retired from SBI’s service only on attaining superannuation at the age of 60 years. Officers who voluntarily retired, resigned, were suspended, or left the Bank before superannuation are NOT eligible. Exception: Officers who completed 58 years of age and 30 years of service/pensionable service (both conditions simultaneously) and applied for voluntary retirement as per SBI e-Circulars CDO/P&HRD-PM/58/2015-16 and CDO/P&HRD-PM/12/2017-18 will be eligible for engagement after attaining age of 60.
- The maximum age as on 31.03.2026 should not exceed 63 years. The engagement shall continue up to the maximum age of 65 years, subject to satisfactory performance and contract renewal.
- The retired officer must maintain good health and must not be suffering from any major ailment.
- The integrity of the officer must be beyond doubt during the previous tenure.
- No punishment/penalty (Censure or higher) should have been inflicted on the officer during the five years of service preceding retirement.
- No CBI or other law enforcement agency case should be pending against the official.
- The retired officers shall not accept any assignment with any other organization during the contractual engagement period.
- The retired officers will not exercise any administrative/financial powers during the engagement period.
SBI Resolver Recruitment 2026 – Monthly Remuneration Details
| Grade of Retired Officer | Monthly Remuneration (Fixed) |
| MMGS-II | ₹45,000/- per month |
| MMGS-III | ₹45,000/- per month |
| SMGS-IV | ₹50,000/- per month |
Important Points about Remuneration: The above monthly compensation is in addition to the pension being received by the retired officer — it does not affect pension in any way. There will be no provision for house/furniture allowance, Provident Fund, Pension Fund, Gratuity, or any other perquisites during the contract period. Income Tax will be deducted at source (TDS) as per prevailing Income Tax rules. The retired officers will not be eligible for re-imbursement of medical expenses or any other benefits during the engagement period; however, they will continue to avail pensioner benefits as applicable.
SBI Resolver Recruitment 2026 – Contract Period, Leave and Other Key Terms
| Particular | Details |
| Contract Duration | Minimum 1 Year – Maximum 3 Years OR until the officer attains age of 65 years, whichever is earlier |
| Performance Review | Quarterly review of performance |
| Termination Notice | 30 days’ notice period or payment of remuneration in lieu thereof (by either side) |
| Annual Leave Entitlement | 30 days per year (Sundays and holidays not counted); Leave not availed may lapse or be encashed if denied on administrative grounds |
| Working Hours | As applicable to serving officials or as required by the Bank |
| Service Agreement | Stamped Service Level Agreement (SLA) to be executed before joining |
| Service Rules | Not covered under SBI Officers’ Service Rules |
| Superannuation Benefits | Contract period will NOT be counted for PF/Bonus/Gratuity/Pension purposes |
SBI Resolver Recruitment 2026 – Role and Responsibilities of Resolvers
The primary role of officers engaged as Resolvers at SBI Circle Complaints Resolution Centres (CCRCs) will include:
- Follow-up and obtaining timely and qualitative resolution of customer complaints
- Any other tasks assigned by the Competent Authority from time to time
- Maintaining strict confidentiality of customer information, documents, records and Bank assets encountered during the engagement
- Adhering to Key Performance Metrics defined by the User Department/Vertical
SBI Resolver Recruitment 2026 – Selection Process
The selection for SBI Resolver Engagement 2026 will be based on Shortlisting followed by Interview:
- Shortlisting: The Shortlisting Committee constituted by the Bank will decide the shortlisting parameters. Merely fulfilling minimum eligibility does not guarantee a call for interview. The Bank’s decision in this regard is final.
- Interview: Interview carries 100 marks. Qualifying marks in the interview will be decided by the Bank. Call letters for interview will be sent by email only — no hard copy will be sent.
- Merit List: The final merit list will be prepared in descending order of interview scores, subject to securing minimum qualifying marks. In case of a tie, candidates will be ranked in descending order of age.
- Merit list will be drawn Circle-wise and Category-wise. Selected candidates will be posted in the preferred Circle they applied for and will not be entitled to inter-circle transfer.
- No TA/DA will be paid for appearing in the interview.
SBI Resolver Recruitment 2026 Important Dates
| Notification Date | 15 April 2026 |
| Online Registration Start Date | 15 April 2026 |
| Last Date for Online Registration | 05 May 2026 |
| Eligibility Reference Date | 31 March 2026 |
| Interview Date | To be notified via email / SBI website |
| Call Letter | Sent by email only (no hard copy) |
How to Apply for SBI Resolver Recruitment 2026 – Step by Step Guide
- Visit the official SBI website at sbi.bank.in/web/careers/current-openings
- Scroll down and click on Advertisement No. CRPD/RS/2026-27/06
- Download and carefully read the complete advertisement before proceeding
- Register yourself online and note down your provisional registration number and password
- Log in again with your credentials and fill in the complete application form — personal details, last grade held, retirement details, preferred circle, category etc.
- Upload all required documents in the specified format and size
- Review the application thoroughly before final submission — no corrections are allowed after final submission
- Submit the application form and take a printout for future reference
Important: In case of multiple applications, only the last valid completed application will be retained. Candidates are advised to apply well before the closing date to avoid last-minute technical issues. Hard copies of the application and documents are NOT required to be sent to the Bank’s office.
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SBI Resolver Recruitment 2026 – Documents Required for Upload
- Recent passport-size colour photograph (JPG/JPEG, 20–50 KB, 200×230 pixels)
- Signature on white paper with Black Ink pen (JPG/JPEG, 10–20 KB, 140×60 pixels)
- Brief particulars of experience of last 10 years (assignment-wise details in Biodata format) — PDF, max 1024 KB
- ID Proof — PDF, max 500 KB
- Proof of Date of Birth — PDF, max 500 KB
- EWS / Caste Certificate (SC/ST/OBC/PwBD — if applicable) — PDF
- OBC Non-Creamy Layer Certificate (issued between 01.04.2026 to interview date — for OBC candidates, if called for interview)
- Any other relevant document (if available)
SBI Resolver Recruitment 2026 Important Links
| Action | Link |
| Apply Online | Click Here |
| Official Notification PDF | Download |
| Application Form | Click here |
| SBI Careers Website | sbi.bank.in/web/careers |
| crpd@sbi.co.in |
FAQs – SBI Resolver Recruitment 2026
SBI Resolver Recruitment 2026 is a contractual engagement initiative by State Bank of India (Advertisement No. CRPD/RS/2026-27/06) to engage retired SBI officers of MMGS-II, MMGS-III, and SMGS-IV grades as Resolvers at Circle Complaints Resolution Centres (CCRCs) across 17 circles. A total of 105 vacancies are available. The primary role is to ensure timely and quality resolution of customer complaints.
Only retired officers of State Bank of India who held grades MMGS-II, MMGS-III, or SMGS-IV and retired on superannuation at age 60 are eligible. Officers who voluntarily retired, resigned, or were suspended are generally not eligible. The maximum age as on 31.03.2026 must not exceed 63 years, and the engagement continues until age 65. The officer must have an unblemished service record with no pending CBI/law enforcement cases.
The monthly remuneration for Resolvers is ₹45,000/- for MMGS-II and MMGS-III retired officers, and ₹50,000/- for SMGS-IV retired officers. This remuneration is over and above the pension being received by the retired officer and does not affect pension in any way. No HRA, PF, Gratuity, or other perquisites are payable during the contract period.
The last date for online registration of applications for SBI Resolver Recruitment 2026 is 05 May 2026. The online application window opened on 15 April 2026. Candidates are strongly advised to apply well before the closing date to avoid last-minute technical issues. No hard copy of the application needs to be sent to the Bank.
The contract period for SBI Resolver engagement is minimum 1 year and maximum 3 years, or until the officer attains the age of 65 years, whichever comes earlier. The contract is subject to quarterly performance reviews. Either the Bank or the retired officer can terminate the contract with 30 days’ notice or payment of equivalent remuneration in lieu of notice.
Selection is based on shortlisting followed by an interview. The interview carries 100 marks. The final merit list is prepared in descending order of interview scores, circle-wise and category-wise. In case of tied scores, candidates are ranked in descending order of age. No TA/DA is paid for attending the interview. Call letters are sent by email only — no hard copy is dispatched.
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